Our commitment to accessibility

This website is run by creative.wales. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

The development has taken a fully responsive approach ensuring content is accessible from viewing on mobile phones through to large desktop displays. It has been important to the development that we would not only ensure text is made accessible, but also that the viewing experience is equal across screen sizes, ensuring photographs focus on the relevant areas when being resized and that our commissioned video has transcripts available.

We have made every effort to make the creative.wales website easy to use and accessible to everyone. We have aimed to make this site adhere to the following guidelines:-

• HTML4/5
• CSS 2/3.0
• WCAG Version 2.1 (AA)

AbilityNet has advice on making your device easier to use if you have a disability.

The Creative.wales website has been tested in the following browsers:

• Chrome 
• Firefox 
• Internet Explorer 
• Safari

To help instill the sense of place and a cultural experience of Wales we have a bespoke typeface collection that takes cues from the Welsh typographical heritage.

The font acts as a unifying cornerstone of the visual brand identity, representing Wales to the world in an authentic and creative way.

We’ve built in a series of glyphs and digraphs that support sense of place and character as is required.

• Cymru /  Wales Serif is typically used as a headline font
• Wales Sans is used across body copy

Our bespoke fonts have been developed in conjunction with an accessibility organisation to review and adjust the font where required.

We aim to have all of our owned media assets accessible, this includes descriptive alt text and captions where appropriate. Our videos are often hosted on YouTube or Vimeo where captions are made available. 

When embedding third party content in to our website we are unable to guarantee that all external parties have followed the same approach.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• email: creativewales@gov.wales

We’ll consider your request and get back to you in 30 days.

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact: creativewales@gov.wales.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).

Creative.wales is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Issues with PDFs and other documents

Many of our older PDF documents don’t meet accessibility standards - for example, they may not be marked up so they’re accessible to a screen reader.

Some of our PDF documents are important in providing information about our services. For example, we have PDFs with information promoting Wales, some of these from partner organizations. By April 2023, we plan to either fix these or replace them with accessible HTML pages.

The Cymru Wales digital platforms were last tested in March 2021. The test was carried out by Burdus Access, and maintained by our current development partners BoxUK Ltd.

We tested:

• Our main website platforms for the Cymru Wales Brand Websites

Making our website fully accessible is an ongoing process and we are committed to offer a AA standard compliant user friendly experience. Our planned approach is to use a combination of both technology and focus groups that include users who have disabilities or use assistive technologies.

Ongoing developments are completed with AA accessibility as a core aim carried out by our development partners Box UK.

We also undertook a revised review through an independent 3rd party supplier by March 2021.

This statement was prepared on the 18th September 2020. It was last updated on the 6th April 2022.